GENERAL STATEMENT OF DUTIES

1. Housekeeping Organization Chart in Small Hotel

2.General Duty
A. MANAGER/ ROOM DIVISION MANAGER

• Responsible to : General Manager & Deputy General Manager
• Job Summary : Divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedule or ensuring control of expenditures as well as budget sets.
• Qualification : RDM needs clear, concise written, and verbal communication skills at his/ her disposal, as well as strong organizational, excellent time management skills, and technical skills.
• Duties and Responsibilities :

              ~. Spot checking of hotel rooms to ensure standard are maintained.
              ~. Ensure correct staffing levels during peak and low occupancies.
              ~. Responsible for negotiating and controlling contractors.
              ~. Ensuring budgets set are achievable
              ~. Ensure uniform, linen and toweling, and all relevant operating equipment is controlling and sufficient for hotel needs.
              ~. Monitor staff trained to company spesification
              ~. Responsible for order of vehicle.
              ~. Responsible for plants and decor.
              ~. Review management rosters.
              ~. Attend weekly executive and sales meetings.
              ~. Attend General Manager's briefings with F.O & HK
              ~. Chair weekly room division weekly

B. HOUSEKEEPER/ EXECUTIVE HOUSEKEEPER

• Responsible to : Manager and any other person in authority within the Housekeeping department
• Job Summary : Overseeing and directing the cleaning activities for the hotel. The work schedules are prepared & planed in advance by The Housekeeper, and The Housekeeper handles customer service and complaints as well.
• Qualification : The job requirement for a Housekeeper can vary depending on the employer. Previous work experience in housekeeping is frequently necessary. A high school diploma or a GED are recommended. Many employers prefer Housekeeper with some managerial  or business experience.
• Duties and responsibility :

               ~. Employee recruitment, interviewing, training, and overseeing and evaluating employees regularly.
              ~. Preparing Housekeeping Job description and S.O.P
              ~. Giving and directing duties that must be carried by Housekeeping employees.
              ~. Helping RDM and GM in equipment maintenance & repair is the responsibility of HK Department, especially guest room and public area.
              ~. Controling, demanding, and purchasing equipment needed by daily operations in Housekeeping, to fit the par stock as specified.
              ~. Undertake procurement and purchase program of furniture, fixture, and equipment for housekeeping in accordance with the required specifications.
              ~. Supervision, procurement, and purchasing equipment which provide for operation so the function in accordance with the standard specified.
              ~. Doing the regular inspections of the implementation process of Housekeeping employees work.
              ~. Monitoring the lost & found.
              ~. Creating the training program for employees.

C. HK SUPERVISOR

• Responsible to : RDM
• Job Summary : Works in conjunction with the Executive Housekeeper to coordinate, schedule, and supervise the cleaning activities.
• Qualification : Diploma, GCE "O" Level
• Duties and Responsibilities :

              ~. Assigns worker their duties and inspects work for conformance to prescribed standard of cleanliness.
              ~. Investigates complaints regarding HK service and equipment, and takes corrective action.
              ~. Obtains list  of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
              ~. Coordinates work activities among departments.
              ~. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipments.
              ~. Inventories stock to ensure adequate supplies.

D. ROOM ATTENDANT

• Responsible to : Supervisor and any other person in authority within the Housekeeping Departments.
• Job Summary : To clean and maintain, up to the required standard, the established quota of rooms for each establishment. To perform other cleaning duties as directed by the supervisor.
• Qualification : No formal education but an understanding of English required.
• Duties and Responsibilities :

              ~. Clean rooms and bathrooms
              ~. Check room status
              ~. Be responsible for keys
              ~. Report DNDs
              ~. Replenish bathroom supplies
              ~. Replenish guest room supplies
              ~. Report maintenance required
              ~. Replace torn, damaged or dirty bedspreads, blankets, lampshades, linen, pillows
              ~. Remove room service trays
              ~. Report damages
              ~. Report suspicious behavior of guests
              ~. Report guest illness
              ~. Repport missing items in rooms
              ~. Return all lost property items to supervisor
              ~. Restock trolly
              ~. Maintain equipment
              ~. Use chemicals correctly
              ~. Fill out Room attendant's work sheet
              ~. Do any special assigned work given by the Supervisor
              ~. Be professional in attitude and outlook
              ~. Care about the guest by doing the best job possible
              ~. Work safely and efficiently

E. LINEN ROOM ATTENDANT / LAUNDRY WASHER PRESSER

•  Responsible to : HK Supervisor, guest who washing the clothes (guest laundry), & all existing department in the hotel (house laundry)
• Job Summary : Receive, stores, and issues materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.
• Qualification :Work effectively as part of a hospitality team; A person who has skills
• Duties and Responsibilities :

              ~. Stores, inventories, and issues or distributes bed and table linen and uniforms in establishments.
              ~. Examines laundered items to ensure cleanliness and serviceability.
              ~. Stamps items with identifying marks.
              ~. Stores laundered items on shelves, after verifying numbers and types of items.
              ~. Counts and assembles laundered items on cart or linen truck, records amounts of linens and uniforms to fill requisitions, and transports carts to floors.
              ~. Conducts monthly and yearly inventories to identify items for replacement.
              ~. Keep linen room in clean and orderly condition
              ~. May mend torn articles with needle and thread or sewing machine or send articles to SEWER, LINEN ROOM.

F. HOUSEMAN

• Responsible to : HK Supervisor
• Job Summary : Handling maintenance issues to cleaning up all the area of hotel except guest room
• Qualification : No formal education but an understanding of English required
• Duties and Responsibilities : 

              ~. Cleaning heavy interior and exterior.
              ~. Perform household repairs and assist the housekeeper if needed.
              ~. Maintain household cleaning supplies.
              ~. Drive and chauffer, take care of trash and recycling inside and outside household.
              ~. Automobile care and maintenance.
              ~. Run errands.