1. Housekeeping Organization Chart in Small Hotel
2.General Duty
A. MANAGER/ ROOM DIVISION MANAGER
- Responsible to : General Manager & Deputy General Manager
- Job Summary : Divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedule or ensuring control of expenditures as well as budget sets.
- Qualification : RDM needs clear, concise written, and verbal communication skills at his/ her disposal, as well as strong organizational, excellent time management skills, and technical skills.
- Duties and Responsibilities :
~. Spot checking of hotel rooms to ensure standard are maintained.
~. Ensure correct staffing levels during peak and low occupancies.
~. Responsible for negotiating and controlling contractors.
~. Ensuring budgets set are achievable
~. Ensure uniform, linen and toweling, and all relevant operating equipment is controlling and sufficient for hotel needs.
~. Monitor staff trained to company spesification
~. Responsible for order of vehicle.
~. Responsible for plants and decor.
~. Review management rosters.
~. Attend weekly executive and sales meetings.
~. Attend General Manager's briefings with F.O & HK
~. Chair weekly room division weekly
B. HOUSEKEEPER/ EXECUTIVE HOUSEKEEPER
- Responsible to : Manager and any other person in authority within the Housekeeping department
- Job Summary : Overseeing and directing the cleaning activities for the hotel. The work schedules are prepared & planed in advance by The Housekeeper, and The Housekeeper handles customer service and complaints as well.
- Qualification : The job requirement for a Housekeeper can vary depending on the employer. Previous work experience in housekeeping is frequently necessary. A high school diploma or a GED are recommended. Many employers prefer Housekeeper with some managerial or business experience.
- Duties and responsibility :
~. Employee recruitment, interviewing, training, and overseeing and evaluating employees regularly.
~. Preparing Housekeeping Job description and S.O.P
~. Giving and directing duties that must be carried by Housekeeping employees.
~. Helping RDM and GM in equipment maintenance & repair is the responsibility of HK Department, especially guest room and public area.
~. Controling, demanding, and purchasing equipment needed by daily operations in Housekeeping, to fit the par stock as specified.
~. Undertake procurement and purchase program of furniture, fixture, and equipment for housekeeping in accordance with the required specifications.
~. Supervision, procurement, and purchasing equipment which provide for operation so the function in accordance with the standard specified.
~. Doing the regular inspections of the implementation process of Housekeeping employees work.
~. Monitoring the lost & found.
~. Creating the training program for employees.
C. HK SUPERVISOR
- Responsible to : RDM
- Job Summary : Works in conjunction with the Executive Housekeeper to coordinate, schedule, and supervise the cleaning activities.
- Qualification : Diploma, GCE "O" Level
- Duties and Responsibilities :
~. Assigns worker their duties and inspects work for conformance to prescribed standard of cleanliness.
~. Investigates complaints regarding HK service and equipment, and takes corrective action.
~. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
~. Coordinates work activities among departments.
~. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipments.
~. Inventories stock to ensure adequate supplies.
D. ROOM ATTENDANT
- Responsible to : Supervisor and any other person in authority within the Housekeeping Departments.
- Job Summary : To clean and maintain, up to the required standard, the established quota of rooms for each establishment. To perform other cleaning duties as directed by the supervisor.
- Qualification : No formal education but an understanding of English required.
- Duties and Responsibilities :
~. Clean rooms and bathrooms
~. Check room status
~. Be responsible for keys
~. Report DNDs
~. Replenish bathroom supplies
~. Replenish guest room supplies
~. Report maintenance required
~. Replace torn, damaged or dirty bedspreads, blankets, lampshades, linen, pillows
~. Remove room service trays
~. Report damages
~. Report suspicious behavior of guests
~. Report guest illness
~. Repport missing items in rooms
~. Return all lost property items to supervisor
~. Restock trolly
~. Maintain equipment
~. Use chemicals correctly
~. Fill out Room attendant's work sheet
~. Do any special assigned work given by the Supervisor
~. Be professional in attitude and outlook
~. Care about the guest by doing the best job possible
~. Work safely and efficiently
E. LINEN ROOM ATTENDANT / LAUNDRY WASHER PRESSER
- Responsible to : HK Supervisor, guest who washing the clothes (guest laundry), & all existing department in the hotel (house laundry)
- Job Summary : Receive, stores, and issues materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.
- Qualification :Work effectively as part of a hospitality team; A person who has skills
- Duties and Responsibilities :
~. Stores, inventories, and issues or distributes bed and table linen and uniforms in establishments.
~. Examines laundered items to ensure cleanliness and serviceability.
~. Stamps items with identifying marks.
~. Stores laundered items on shelves, after verifying numbers and types of items.
~. Counts and assembles laundered items on cart or linen truck, records amounts of linens and uniforms to fill requisitions, and transports carts to floors.
~. Conducts monthly and yearly inventories to identify items for replacement.
~. Keep linen room in clean and orderly condition
~. May mend torn articles with needle and thread or sewing machine or send articles to SEWER, LINEN ROOM.
F. HOUSEMAN
- Responsible to : HK Supervisor
- Job Summary : Handling maintenance issues to cleaning up all the area of hotel except guest room
- Qualification : No formal education but an understanding of English required
- Duties and Responsibilities :
~. Cleaning heavy interior and exterior.
~. Perform household repairs and assist the housekeeper if needed.
~. Maintain household cleaning supplies.
~. Drive and chauffer, take care of trash and recycling inside and outside household.
~. Automobile care and maintenance.
~. Run errands.
